BMC Remedy is a next-generation IT Service Management (ITSM) solution for remedy services for businesses. BMC Remedy is a cloud-based SaaS ITSM solution that leverages AI and automation to accelerate IT organization productivity and facilitate greater productivity and innovation. This platform transforms the ITSM principles from Remedy to provide unprecedented ROI on one’s choice of cloud operating system. It is a stable platform with greater compatibility with multiple databases and operating systems and offers a flexible permissions model with various users and groups. The BMC Remedy ITSM platform offers many tools allowing users to customize workflow without coding. In addition, this platform facilitates easy replication, allows using server groups, supports easy integration with CMS data stores, and provides several in-built auditing and archiving mechanisms. Various benefits have made BMC Remedy a trusted ITSM solution, which has generated greater demand for BMC Remedy professionals in the IT industry. Therefore, various training institutes offer BMC Remedy Online Training to help aspiring IT professionals advance in their careers.
This article provides insight into the different ITSM services provided by BMC Remedy. Read on to learn more.
BMC Remedy Services:
Let us look at the major BMC Remedy services in detail.
Incident And Problem Management Services
The Incident and Problem Management Services offered by BMC Remedy allow users to create and resolve various incidents faster with the help of various smart, context-aware, proactive incident-matching strategies.
Knowledge Management Services
The Knowledge Management Services offered by BMC Remedy bring information to customers and support personnel instantly. This service involves Built-in Knowledge Centred Service (KCS) that helps deliver fast and accurate services and offers lifecycle management, multimedia content, and external knowledge integrations.
BMC Helix Multi-Cloud Service Management Services
The BMC Helix Multi-Cloud Service Management Services delivers seamless services across different multi-cloud environments along with greater flexibility, collaboration, integration and auditing.
Smart Reporting Services
The Smart Reporting Services offered by BMC Remedy enable turning powerful reports into effective dashboards. This service offers custom reports, storyboard features, and collaboration features and provides automated insights.
Change Management Services
The Change Management Services by BMC Remedy documents and coordinates different activities for change requests across the IT landscape, including various data centers and desktops.
Release Management Services
The Release Management Services by BMC Remedy combines various change requests in a single release and manages all the related activities supporting a successful release. This enables one to track and manage the changes, notify the stakeholders automatically, meet auditable requirements, and deliver changes.
BMC Helix Digital Workplace Services
The BMC Helix Digital Workplace Services delivers intelligent, omnichannel self-service experiences.
Asset Management Services
The Asset Management Services by BMC Remedy provides complete lifecycle management of an organization’s IT assets, including tracking asset depreciation, avoiding audit costs, identifying contract infringements, identifying the location of the assets, etc.
Configuration Management (CMDB) Services
The Configuration Management (CMDB) Services by BMC Remedy supports various ITSM processes with the help of a single source of reference for all IT infrastructure and services.
Service Request Management Services
The Service Request Management Services by BMC Remedy offers a catalog of all the service request types that reflect what services the organization can offer customers.
Service Level Management Services
The Service Level Management Services by BMC Remedy includes all the tools an organization requires to define, track, and report different service levels.
To summarise, BMC Remedy is a cloud-based SaaS IT Service Management (ITSM) solution that leverages AI and automation to accelerate IT organization productivity and facilitate greater productivity and innovation. BMC Remedy is s a stable platform with greater compatibility, multiple databases and operating systems. It offers a flexible permissions model and several tools allowing users to add customized workflow without coding. Furthermore, BMC Remedy facilitates easy replication, allows using server groups, supports easy integration with CMS data stores, and provides several in-built auditing and archiving mechanisms. This ITSM platform has emerged as the trusted Remedy solution for IT businesses, leading to huge demands for BMC Remedy professionals. Therefore, aspiring IT professionals must consider joining the BMC Remedy Training Institute in Delhi to develop all the industry-relevant skills and make significant career advancements. Some major services offered by BMC Remedy include Incident and Problem Management, Knowledge Management, BMC Helix Multi-Cloud Service Management, Smart Reporting, Change Management, Release Management, BMC Helix Digital Workplace, Asset Management, Configuration Management (CMDB), Service Request Management, and Service Level Management.