Projections for CRM Software Market: Demand, Research, and Leading Players Toward 2027

MarkNtel Advisors has released a research report on the CRM Software Market Size, Share, Analysis, Research, Report 2027. The research segment utilizes efficient methodologies to convey sales and revenue forecasts for the specified years, enhancing user understanding and supporting well-informed decision-making. Through a combination of qualitative and quantitative data, this report comprehensively addresses significant changes, gap analyses, emerging opportunities, trends, industry dynamics, and competitive challenges. To familiarize both existing businesses and new entrants with the present market scenario, the report delivers detailed growth prospects for the industry and concise insights into competitors.

CRM Software Market Insights:

The Global Customer Relationship Management (CRM) Software Market is projected to grow at a CAGR of around 14.8% during the forecast period, i.e., 2022-27.

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Key Driver: Integration of AI into CRM Software

The burgeoning demand for Artificial Intelligence (AI)-based CRM software is due to the rapid adoption of SaaS-based solutions and the rising number of AI-based product offerings by technology providers globally. Integrating AI into CRM solutions helps improve customer engagement, sales insights, and social networking. In the aftermath, it results in the increased adoption of point solutions, expansion in computing & analytical abilities, & the surging adoption of the SaaS delivery model. Furthermore, advancements in AI, such as Machine Learning (ML), Natural Language Processing (NLP), and Deep Learning, are some techniques contributing to the Global CRM Software Market growth.

In addition, AI-based CRM solutions eliminate repetitive & unproductive tasks, including data entries, and other time-consuming administrative functions, since they offer greater bandwidth for customer services & support functions. Likewise, AI-enabled chat & email bots ensure that customers get quick responses & directions. The increasing advances in AI have paved the way for technologies to analyze voice & text in real-time, which helps agents effectively serve prospective & existing clients.

Leading Companies Operating in the CRM Software Industry:

-Aurea Software, Inc.

-Infor, Inc

-Microsoft Corporation





-SAGE Group

-Sugar Customer Relationship Management (CRM)

-Zoho Corporation



-IBM Corporation

-Copper Customer Relationship Management (CRM), Inc.

-Adobe System Inc.

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CRM Software Market Categorization:

The CRM Software Market exhibits a high degree of fragmentation, categorizing into distinct segments as follows:

By End User


-E-commerce and Retail


-IT and Telecom


-Others (Media, Energy and Utility, Transportation, etc.)

By Enterprise Size

-Small and Medium Scale Enterprise

-Large Scale Enterprise

By Application

-Salesforce Automation

-Customer Service

-Marketing Automation

-Social Media Monitoring

-Others (Lead Generation, Integration, etc.)

By Deployment Model


-On premise


By Region

-North America

-South America


-Middle East and Africa


Note: If you need specific information that is not currently within the scope of the report, we will provide it to you as a part of the customization

Frequently Asked Questions (FAQs)

  • How are cost and profit estimations evolving within the CRM Software Industry?
  • How do factors such as supply and consumption contribute to the industry landscape?
  • How do import and export considerations influence the dynamics of the CRM Software Industry?
  • Which technological advancements are expected to influence the future of the CRM Software Market?
  • Who are the prominent players featured in the CRM Software Market research report?
  • What are the projected valuations in USD, and what is the CAGR for the forecasted years?

About Us:

MarkNtel Advisors is a leading research, consulting, & data analytics firm that provides an extensive range of strategic reports on diverse industry verticals. We deliver data to a substantial & varied client base, including multinational corporations, financial institutions, governments, & individuals, among others.

Our specialization in niche industries & emerging geographies allows our clients to formulate their strategies in a much more informed way and entail parameters like Go-to-Market (GTM), product development, feasibility analysis, project scoping, market segmentation, competitive benchmarking, market sizing & forecasting, & trend analysis, among others, for 15 diverse industrial verticals.

Using such information, our clients can identify attractive investment opportunities & strategize their moves to yield higher ROI (Return of Interest) through an early mover advantage with top-management approaches.

We understand the mounting & diverse needs of our clients. Hence, our analysts focus on emerging industries to provide services that fulfill their assessment of the current & future industry potential, identify white spaces & hotspots, & venture into new geographies or business segments in the future.

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tonny stark
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