Digital Onboarding: What It is and How It Works

In this post, we’ll define “onboarding” and describe the ideal client onboarding procedure.

Digital onboarding is the main process used by companies and organisations to quickly, simply, safely, and reliably integrate their customers and users.

This critical stage of the user-organization relationship is characterised as the tipping point for two important factors: the safety of the company or organisation to accept an authorised user with the required controls (the onboarding of clients), and the ultimate choice of the potential client to become a customer.

What is meant by digital onboarding?

As you would with a physical onboarding process, think about the digital one as well. Consider for a moment that you are a bank welcoming a new client. There are forms to complete, facts that need to be confirmed, and accounts that must be established. Digital onboarding uses internet channels to mimic the same manual procedure while incorporating chances for automation.

This implies that customers can complete the procedure online without stopping by your office or store or speaking to a professional. This enables your company to quickly turn a lead into a client, utilizing only internet resources.

A digital onboarding process: what is it?

Even though each firm has its digital onboarding procedures, some common use cases share some needs. Collecting and verifying customer data and supporting documents are required for regulated organizations, like banks and financial service providers, to complete due diligence.

Customers complete an online form, maybe upload the necessary documents, and await authorization. It takes much less time to do this on a laptop or mobile device than on paper.

The organization must then confirm the data. Most of the data can be retrieved from regional databases based on the nation you are onboarding.

Manual onboarding can involve many back and forths across several touchpoints, like filling out several forms, printing papers, and verifying one’s ids. Naturally, this requires a significant amount of time and work. Processing just one corporate customer can frequently take up to four months.

Because the online onboarding procedure can move quicker, your client won’t have to wait around or deal with a backlog of papers. The same business client is sometimes accepted in less than one day. The best part is that everything will exist on a single platform, making it simpler for businesses to analyze all the data gathered.

The Three Primary Onboarding Methods

There are other possibilities than the traditional vs. digital onboarding you may have heard about. Let’s look at a few alternative user journeys you might provide to expand your clientele.

On-site client onboarding: this is the classic or conventional approach, in which a person visits a store, sector, or workplace in person to confirm their identity. Despite being slower, the application procedure is more secure.

Hybrid onboarding: Businesses may permit customers to submit their initial applications online, but they still have to show up in person to verify the setting up of a new account. Thanks to this balance, clients can be flexible with their initial input, and you can still approve or reject the request in person.

Digital onboarding: Finally, businesses that operate virtually, like non banks and financial institutions, require a fully digital onboarding methodology, also known as online onboarding or distant onboarding. What you lose in security procedures, most notably KYC confirmation, you have to make up for in mobility.

Of course, various types of businesses call for different strategies, but the goal is to constantly strike the right equilibrium between friction, safety, and a user-centric strategy.

Why is business being transformed by digital onboarding?

This revolutionary new technology and its legal framework are already advantageous to financial firms. By using this technology, the user can expedite and simplify a protracted and difficult process.

While some software vendors have included the use of machine learning and AI into the KYC process, VideoID provides real-time verification.

Adopting digital client onboarding solutions by businesses employing this technology for acquiring clients has massively enhanced conversion rates.

The Advantages of Online Onboarding

Digital onboarding offers you the advantage of connecting your potential clients more directly because online surfing, whether on the web or in applications, is lonely. This comprises:

Upon completion of the process, a new client

The biggest advantage comes from winning a new client after all that work. The business can now provide its goods and services to its new clients.

Client-centered strategy

Keeping clients and consumers in the spotlight is the only way to ensure a firm continues flourishing. You may enhance the client experience by comprehending your clients’ requirements and designing a workflow around them.


The entire process is simpler and easier to comprehend with online onboarding. Better data organization, simplicity, and data signatures are brought about as the business switches from paper to digital forms.

Faster process

The customers receive a quicker reaction, input, and verification when client onboarding is swift. It includes an immediate process, all the phases, safe verification of information, and all of them.

Any business can use digital onboarding to provide online client support. Since they have no other way to sign up consumers, e-tailers, online retailers, and banks that operate exclusively online must use it. It is also used in new employee onboarding to supervise remote workers, reduce paperwork, and handle employee data digitally.


Thanks to digital onboarding, you may better serve your clients while avoiding fraud and meeting any regulatory requirements.

The typical onboarding approach, which frequently takes a month, has been shortened to three minutes or less through digital onboarding. Customer onboarding through video streaming leads to a time-saving and more effective process for staff and clients, cutting down on paperwork and preventing potential customers from leaving during the last phase of the client-acquiring procedure. Many factors have enabled many organisations to reduce operational costs while increasing sales.

 So, contact PayTabs to make your digital onboarding process easy and simple.

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PayTabs is an award-winning payment gateway company serving entrepreneurs, SME clients, super merchants, and Banks in the MENA region. Being Saudi’s flagship fintech company, PayTabs provides a real-time, turnkey solutions to make B2B payment transactions seamless. Get in touch to learn more.

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