Upgrade your customer support service with WebMaxy Omnichannel Support
WebMaxy Omnichannel Support Platform is one of the top Zendesk competitors. It unifies the inboxes of distinct marketing channels to enable brands to reply to customers as soon as possible. You can manage & respond to customer queries quickly and improve their experience with your brand. You can automate support chat and ensure no customer goes unattended!
Why choose WebMaxy Omnichannel Support over Zendesk?
Zendesk is a customer service platform that enables you to reply to customers on your website, mobile app, WhatsApp, Facebook, and Slack. It enables customer support agents to engage in separate conversations with a group of customers based on their expertise. Zendesk offers bots that help to provide answers to customers 24/7 across different channels. That’s it!
Omnichannel Customer Support is the best Zendesk alternative that enables you to reply to customer queries on Facebook, WhatsApp, Instagram, LinkedIn, Gmail, Reddit, and Tumblr. It helps your support team resolve customer queries quickly without logging into multiple channels. You can also automate support chat and ensure replies to customers even when your support agents aren’t available. You can respond to customers faster and deliver an awesome experience.
Zendesk vs. Omnichannel Support
This Zendesk comparison with Omnichannel Support platform will help you know which one is the right fit for your business.
| Features | Omnichannel Support | Zendesk |
| Ease of use | Yes | Yes |
| Yes | Yes | |
| Yes | Yes | |
| Yes | Yes | |
| Yes | Yes | |
| Ticket management | Yes | Yes |
| Chat support | Yes | Yes |
| Multi-agent support | Yes | Yes |
| Agent productivity | Yes | Yes |
| Scalability | Yes | Yes |
| Yes | No | |
| Yes | No | |
| Tumblr | Yes | No |
| Detailed analytics | Yes | No |
| Dedicated success manager | Yes | No |
Elevate customer experience and improve your retention rate
WebMaxy Omnichannel Support is among the top Zendesk alternatives free that lets you engage with customers on different marketing channels. Provide support services to customers from a single dashboard and ensure quick replies. Automate chat and FAQs to make sure no customer leaves in frustration when your support team is busy or unavailable. Offer 24/7 customer service and build the trust of customers with WebMaxy’s advanced sales and marketing tools!
Unify your marketing channels’ inboxes with Omnichannel Support!
Manage your support services efficiently and enhance your customer experience.
Zendesk pricing vs. WebMaxy Omnichannel Support pricing
Now, we will compare Zendesk pricing plans with Omnichannel Support pricing plans. According to Zendesk reviews, it’s high-priced compared to Zendesk competition.
| Pricing plans | Omnichannel Support | Zendesk |
| Suite Team | $20/month | $69/month |
| Suite Growth | $45/month | $115/month |
| Suite Professional | Custom | $149/month |
| Suite Enterprise | Custom | Custom |
Robust features
WebMaxy Omnichannel Support is the best Zendesk alternative that lets you automate replies to customer queries across multiple marketing channels. You can manage your customer support team and assign them different tickets based on their skills. Ensure timely responses to customers and make customers come back to your brand.
Shared Inbox
Receive customer queries from different marketing channels into a single dashboard. Reply to customers directly and reduce your first response time.
Chat automation
Automate chat by creating easy workflows and reply to customers round the clock. Run on autopilot during the off hours of your customer support agents.
Automate FAQs
Pre-set FAQ answers and save time of your customer support agents. Provide quick replies and lead customers to the end of the funnel.
Multi-agent support
Add your customer support representatives to the Omnichannel Support dashboard. Assign queries to them based on their area of expertise and manage queries easily.
Agent productivity
Get insights about how your different customer support agents are performing. Know how fast they respond to customers and how customers rate them.
Measure NPS
NPS is a measure of how likely customers are to recommend your brand to others. Get NPS and know the overall satisfaction of people with your brand.
Ensure timely responses to customers with Omnichannel Support!
Reply to customers quickly across marketing channels and improve their experience with your brand.
FAQs
- Who are Zendesk competitors?
Zendesk is a customer support platform that lets you manage customer queries from communication channels like websites, mobile apps, Facebook, WhatsApp, and Slack. We have mentioned some of the top Zendesk competitors below:
- WebMaxy Omnichannel Support
- Zoho Desk
- Freshdesk
- BiteSpeed
- Is Zendesk free to use?
No, Zendesk is not free to use but it offers a 14-day free trial for the paid plan that you want to opt for. This means you can connect your marketing channels and see how efficiently you can reply to customers with it.
- Is Zendesk better than Zoho?
Zendesk offers two products: Zendesk Suite and Zendesk Sell. Zoho offers a wide range of products from CRM to Automation and Campaigns. If you’re looking for a platform that helps in customer support then Zendesk is a better choice. It is a user-friendly option and aids you in managing support services across different channels.
- Is Zendesk cheaper than Salesforce?
Zendesk price is less than Salesforce. Zendesk plans start with $19/user/month while Saleforce’s starting plan is $25/user/month. Salesforce is an advanced platform than Zendesk but it is difficult to use. However, if you’re looking for an even cheaper option with advanced features then WebMaxy Omnichannel Support is a better choice.
- Is there a better alternative to Zendesk?
WebMaxy Omnichannel Support is a better alternative to Zendesk as it offers more features at a cost-effective price. You can access and reply to customer queries on distinct marketing channels like Meta, LinkedIn, Gmail, Reddit, and Tumblr. It can help you respond to customers quickly and increase their satisfaction with your brand.
