–By Parul Ghiya– Chatbots work as personal assistants and are integrated into many chat applications like Facebook Messenger, Slack, Telegram, and text messages. The intention behind using chatbots is to increase the interactions between any user and software and to ...
TIMES OF RISING Latest Articles
On: November 16, 2023
Comments:
0
Benchmarking NPS Score in Banking and Financial Services
Benchmarking NPS is essential for banks and financial institutions for two main reasons. These two reasons are customer loyalty and satisfaction with respect to others. In simple terms, it helps you compare your organization to others, making it easier for ...
On: November 9, 2023
Comments:
0
An Outlook On The Changing Customer Experience Trends
~~By Shrishti Giri~~ Here are some of the aspects that the organizations are looking for or have already implemented in their system: Care for the Customer: Industries from the Health Insurance sector are now customizing their services and products with ...
On: November 8, 2023
Comments:
0
Online Apparel Retail Market
With the spread of the internet throughout the world, online sale and purchase has seen evident growth. Today, you can deliver anything to your doorstep without stepping out of your comfort zone. The sale of products and services through online ...
On: November 8, 2023
Comments:
0
NPS in Banking: The Key to Elevate Your Bank’s Experience
The importance of loyal customers and customer satisfaction is vital to every business, including banking and finance. So, it becomes essential for businesses to know about these two things. In banking, the most effective way to get insights about loyal ...
On: November 4, 2023
Comments:
0
Customer Spirit & AI – An Insightful Collaboration
–By CB Rajesh– Today companies track customer behavior by cognitive means to promote their product & services. All that the customer needs to do is either search for a product online or click a banner inadvertently, it’s guaranteed that he ...
On: October 30, 2023
Comments:
0
NPS AND BEYOND
Second, in the NPS series, this blog talks about the latest techniques to improve the net promoter score, to analyze and make use of the results in a non-traditional way. Read the previous blog here Be it retail, banking, e-commerce, ...
On: October 25, 2023
Comments:
0
Introduction to Machine Learning
Machine learning has grown dramatically in popularity in recent years, propelled by developments in analytics and programming, as well as improved datasets and the development of artificial brains. Whether you recognize it or not, machine learning is now present in ...
On: October 25, 2023
Comments:
0
Types of Market Research Surveys
When it comes to the growth of a company, one thing that contributes a lot is market research. Moreover, if you have the basic know-how of market research, you should be aware of the sources for the data required in ...
On: October 4, 2023
Comments:
0
How Quality Assurance Helps in Business Growth?
Quality is the key to keep your business growing! Every business owner in the world wants their business to keep growing. Business growth is essential for the company for so many reasons. Undoubtedly, business growth is dependent on multiple factors. ...
On: September 28, 2023
Comments:
0
What Are the Different Types of Loyal Customers?
A brand is established with many elements, one of which is customers. Customers are one of the most critical assets of a brand. But what’s better than just customers are loyal customers. Loyal customers for a brand are like the ...
On: September 27, 2023
Comments:
0
Importance of Competitive Analysis and Benchmarking
Customers are the primary concern and organizations are trying hard to be the first choice of their customers. Though everybody is in the race to impress the customers and prospects with every possible tactic today, what the customers are looking ...
On: September 26, 2023
Comments:
0
Voice Of Customer- Know What Your Customers Are Saying
As we all strive daily to make customers happy and loyal, we know what we do, which contributes to one side of the story, i.e. inside out, but is our outside-in story also talking the same? This is where the ...
On: September 25, 2023
Comments:
0
Elucidating Revenue Leakage In Banking Retail
Establishing a firm pricing discipline supports selling the right set of products and services at the right time and at the right price. Defining Pricing Discipline And Revenue Leakage Pricing discipline ensures that charges for banking products and services are ...
On: September 21, 2023
Comments:
0
The Versatility of Mystery Shopping
Today the success of any business can be measured by its consistency and how well the company can maintain its promise. In the modern retail industry, there is a high increase in competition due to the rise of technologies, enabling ...
On: September 20, 2023
Comments:
0
Tips to Inspire Lifelong Customer Loyalty
In the business world, there are some terms that brands love to hear, such as organic leads, organic sales, and, most importantly, loyal customers. Brands love loyal customers and can even die for them. Not literally, but if you are ...
On: September 16, 2023
Comments:
0
The Ultimate Guide to Creating a Successful Mystery Shopping Program
In today’s competitive market, delivering exceptional customer experience (CX) is crucial for businesses to differentiate themselves and drive growth. Mystery shopping programs have emerged as valuable tools for measuring and improving CX. According to some of the mystery shopping surveys ...
On: September 16, 2023
Comments:
0
Power of Surveys to Unleash Your Brand Potential
According to the latest reports, 42% of customers would be okay with paying more when offered a warm and friendly customer experience. Today customers prefer brands to proactively seek inputs from customers’ end and work on adding substantial value. When ...
On: September 15, 2023
Comments:
0
Understanding Net Promoter Score: A Comprehensive Guide
In today’s fiercely competitive business landscape, brands have come to realize that delivering exceptional customer experiences (CX) is the key to success. According to a recent survey, 86% of customers are willing to pay more for a better customer experience, ...
On: September 12, 2023
Comments:
0
The Power of Customer Satisfaction: Exploring CSAT and Its Impact on Business Performance
Introduction In the battlefield of today’s cutthroat business landscape, where contenders fight tooth and nail for success, one truth stands tall above all: customer satisfaction reigns supreme. It is the lifeblood that courses through the veins of any organization, breathing ...
