Sometimes customers face problems that are challenging to handle and need a quick and advanced solution. Therefore, companies use many software and tools to make their work more reliable. These tools and software play an important role in enhancing your customer service performance. Live chat tools and software have become popular methods of communication for businesses looking to improve their customer service. This blog will look at some of the top live chat support tools and software available to help you improve your customer service.
List of Top 10 Live Chat Support Tools and Software
Intercom
Intercom is an all-in-one customer communications platform. It enables businesses to engage with their consumers over various channels, including live Chat, email, and social media. Additionally, the program offers automation features to support firms in streamlining their procedures for client communications. Businesses may use Intercom to track consumer behavior, send personalized messages, and provide in-app help. Over 30,000 companies, including Shopify, Atlassian, and New Relic, trust the platform.
Zendesk Chat
Zendesk Chat is a well-known live chat software that allows organizations to communicate in real-time. The program offers several features, like chatbots, triggers, and analytics, to assist organizations in enhancing their customer service. Businesses may use Zendesk Chat to monitor numerous chat discussions at once. Also, they can automate responses to frequently asked queries and customize the chat widget to match their brand. Additionally, the software works with other Zendesk products, such as the company’s ticketing platform, for customer assistance.
Drift
Drift is a conversational marketing and sales platform. Businesses may use various communication platforms like live Chat, email, and video. The program offers automation features to assist firms in streamlining their sales and marketing workflows. Businesses can use Drift to plan meetings with prospects and send personalized messaging to website visitors. Over 50,000 companies, including Expert Helping Business, trust the platform globally.
Freshchat
Freshchat is a live chat software running in the cloud, giving companies access to real-time communication tools. The program offers chatbots, scripted responses, and analytics to assist organizations in enhancing their customer service. Also, it allows you to handle chat conversations at once and automate responses to frequently asked topics. Agents can also customize the chat widget to match their brand. A ticketing system for customer support is one of the additional Freshworks products that the program integrates with.
LiveChat
The most popular live chat program is called LiveChat. It has a free LiveChat plugin for WordPress; thus, it’s quite simple to set up and install.
Your customer service workers can utilize LiveChat’s attractively designed live chat support software on their desktops, tablets, and mobile devices. It means you can interact with consumers from anywhere through your WordPress dashboard.
You can also add pre-chat survey forms to check the performance of sales and support teams before and after a live chat session. When no one can respond to inquiries, generate an automated response. You can build a system so clients can quickly submit a support ticket straight from the live chat window. The software integrates with various third-party tools, including Google Analytics and Salesforce.
Tidio
Tidio is a well-known live chat program you can add to your website. It is very simple to use, and you can customize it according to brand. You can view a list of all website visitors using Tidio and even see what your customers are typing as they do so.
Tidio has more than 35 pre-made chatbot themes, so you can assist clients around the clock. Also, with the help of their drag-and-drop chatbot editor, you may modify each of these automatic templates. You can respond to clients more quickly and provide a better visitor experience. It provides convenience and lets you stay in touch with consumers from anywhere.
HelpCrunch
HelpCrunch is a live chat platform that combines live Chat, email marketing automation, and a help desk into a single solution. The solution aids in acquiring, converting, and supporting leads for support, sales, and marketing teams. HelpCrunch is appropriate for SaaS, e-commerce, and different types of businesses.
It facilitates client communication and marketing outreach. Thus, it uses tools like live Chat, email marketing, website popups, and a knowledge base. Emails and Chat chats can be stored in the HelpCrunch inbox.
Thus, with HelpCrunch, businesses can track customer behavior, send targeted messages, and offer support in-app. The platform is trusted by over 12,000 businesses worldwide, including Huawei, Bitdefender, and Yandex.
Olark
Olark is a specialized chat solution with cutting-edge features for teams who want to utilize live Chat frequently. It provides automation tools and chatbots, or artificial intelligence technologies. In addition to the usual live chat functionality, it helps communicate with customers instead of a live person that your team may use for issue deflection.
It has pre-chat surveys that can also help you better understand your strengths and areas for improvement. Thus, it provides context and in-depth data. Additionally, as add-on options, they include highly advanced functions like co-browsing and live chat translation. The software integrates with popular CRM and marketing automation tools, including Salesforce, HubSpot, and Marketo.
Pure Chat
Pure Chat is a live chat platform that enables small and medium enterprises to add live chat features to websites. It connects with several website management systems, including WordPress, Squarespace, Shopify, and Joomla.
Businesses can interact with online audiences with this technology, which only focuses on live Chat. Pure Chat may be fully customized to match the look and feel of the company’s website on both the customer and agent interfaces. Additionally, it provides administrators with KPI tracking and monitoring tools so they may always have a company perspective.
HubSpot Live Chat
HubSpot is a well-known complete marketing platform that provides live Chat and a chatbot creator. It helps you make custom live chat designs to match your company logo. Also, you can develop automated chatbots for when your crew is unavailable without writing a single line of code. Additionally, all client data is automatically entered into the HubSpot CRM platform via the live chat feature, eliminating the need for human data entry.
The built-in capabilities in HubSpot allow you to customize the chat experience for repeat visitors, which has been shown to increase sales. HubSpot offers live Chat in addition to email marketing automation, opt-in forms to grow subscriber lists, a sales CRM, landing page software, help desk software, a self-service customer portal, and other features.
Conclusion
Customers expect immediate assistance when they have a question or problem. It is why live chat support has become a popular method of communication for businesses. Many live chat support tools and software are available to help businesses provide excellent customer support. We think LiveChat is the greatest live chat program for small enterprises. We utilize them on our websites. Thus they’re the best on our list. But if you are searching for a marketing and CRM platform Hubspot is ideal. It combines live chat software and a chatbot creator. They are ideal for any budget because you can also utilize their live chat feature for free.
