A set of procedures called ITIL, or Information Technology Infrastructure Library, was created to enhance the lifetime of an IT service. These procedures are required for an organisation to quickly respond to changes in the environment.
Released in February 2019 was ITIL 4 certification . It includes a new set of guidelines and a structure. ITIL 4’s seven guiding principles will direct your organization’s ITSM efforts, assist you and your team make wise decisions, and encourage continual improvement. If you want a more practical approach, take an ITIL 4 Foundation Course, but first, let’s look at a fundamental overview.
The seven ITIL 4 guiding principles
Put value first
The organization’s primary goal should be to provide value for its stakeholders. The company should think about generating value not just for users and customers but also for stakeholders. Stakeholders include the general public, employees, government officials, shareholders, etc.
Businesses should keep in mind user experience and customer experience in addition to financial value. An organisation should consider the services it is offering and the services its clients demand before developing its values.
begin with where you are.
It occasionally happens that after you have already begun something, you see it is not lucrative. In these situations, it is not essential to start over from scratch and create something altogether new. You ought to think about what you currently have before beginning from scratch.
Starting from scratch without taking into account the available resources will be a waste of time and money. Therefore, rather than fully changing the current conditions, the emphasis should be on enhancing them. Analyse what is lucrative for your organisation and then only look into the metrics to support your findings rather than solely depending on metrics and reports to grasp the present position.
Iteratively advance while taking input
Organisations shouldn’t attempt to complete all of the objectives at once. Instead, they should put their attention initially on more achievable, time-bound minor goals or activities. Many initiatives need substantial investments, yet they only yield the intended benefits after a considerable amount of time. It is usually better to concentrate on smaller chores in this situation because doing so will allow you to complete them more quickly.
Another crucial step is to review the feedback after each one since it will help you recognise your shortcomings. You’ll be able to comprehend the possibilities, problems, and hazards.
Work together and raise awareness
Employees of the company can excel at a single task if they operate independently of one another and don’t share knowledge. However, when conditions change, it becomes more challenging for them to adjust to these changes. If we frequently engage in teamwork, we can find a solution to this issue. People who collaborate effectively outperform those who operate in isolation.
To cooperate successfully, you must be open and honest about everything that occurs within your company. To foster a culture of trust and make collaboration simple, you must be completely transparent with your staff.
Collaboration shouldn’t just happen between service providers. It should also cover all parties engaged in using your services, such as users, providers, and consumers.
Holistic thinking and action
Instead than concentrating just on your portion of the task, consider how your efforts enhance the organization’s total worth. It occasionally happens that one area of an organisation operates more quickly than the others. Other components are put under strain, which is bad for the organisation.
Working together and getting better as a group should be an organization’s primary goal. For an organisation to succeed and add value, all of its components must work together. Collaboration calls for mutual trust, knowledge, and understanding.
Be practical and straightforward.
To accomplish your objectives, you should concentrate on taking the next few easy actions. Eliminate any practises or actions you believe are ineffective or incorrect. Always strive to stay away from difficult procedures or acts.
According to this rule, your procedures should just cover the essentials and shouldn’t be planned to account for every scenario that can arise. Everyone inside an organisation has to be taught how to make wise judgements. The personnel should have a fundamental understanding of the ITIL guiding principles since it will assist them in carrying out their duties.
Automate and improve
An organisation’s goal should be to effectively manage its resources in order to maximise earnings. You ought to make the best possible use of your resources.
Although technology and automation have advanced, businesses should still respect their human resources. They shouldn’t be solely dependent on technology. Instead, they ought to distribute the duties according to the specifications.
Some individuals enjoy printing out huge sheets of paper with the ITIL Practitioner guiding principles by Sprintzeal on them and pasting them on the walls of their conference and meeting rooms. This serves as a wonderful stimulus for decision-making. You will be able to create value for customers, users, and your own organisation far more effectively if you teach these ideas to all of your employees. The ITIL method offers a number of advantages that might aid in decision-making. A few of them are:
You may obtain an ITIL 4 Foundation Certification, which will increase your competence, productivity, and capacity to foster better relationships, because the ITIL process has so many advantages and aids in making your processes more cost-effective.