Can I Get a Refund if My Flight is Cancelled? Everything US Travelers Need to Know About Airline Refund Rights

Travel disruptions can be frustrating, but knowing your rights when a flight is cancelled is crucial—especially if you expect a refund. This comprehensive, step-by-step guide covers everything US travellers need to know, featuring official guidelines, actionable steps, and clear answers to common questions.

1. Do I Qualify for a Refund if My Flight is Cancelled?

• US Department of Transportation (DOT) Rule:
  Airlines operating flights to, from, or within the US must issue a refund if they cancel your flight and you choose not to travel, regardless of the reason for cancellation (weather, staffing, mechanical, etc.).
• Ticket Types Covered:
  • Refund applies to all tickets—including non-refundable fares.
  • Refunds also cover certain ancillary fees, such as baggage and seat selection, if unused due to cancellation.
• Third-Party Bookings:
  If you booked via an OTA (e.g., Expedia) or travel agent, the refund must still be processed, typically by the third party, not directly by the airline.

2. Step-by-Step Guide to Getting Your Refund

Step 1: Confirm the Flight Cancellation

• Wait for a formal cancellation notice from the airline (email, text, app notification, or gate announcement).
• Sometimes, delays eventually turn into cancellations. If you’re unsure, ask an airline representative or check the airline’s website/app.

Step 2: Make a Decision

• Do you want to be rebooked, get a travel credit, or get a cash refund?
• Pro tip: Airlines may first offer a voucher or miles—you have the right to request cash or original payment form instead for a US-affected flight.

Step 3: Request the Refund

• Online:
  • Log in to your booking (app or website).
  • Find your itinerary; look for “Manage Booking” or “Request Refund.”
• By Phone or At the Airport:
  • Call the airline’s customer service or speak to an agent at the airport.
  • Clearly state: “I am requesting a refund to my original payment method because my flight was cancelled.”
• Third-Party Bookings:
  • Contact your booking platform (Expedia, Priceline, etc.)
  • Be prepared with booking references and cancellation notice.
• Pro tip: Always ask for written confirmation of your refund request.

Step 4: Track Your Refund

• Most airlines process refunds within 7 business days for credit card purchases, 20 days for other methods.
• If it’s delayed, follow up—don’t accept a voucher if you’re owed money.

3. What If My Flight Is Significantly Changed, but Not Cancelled?

If the airline makes a “significant schedule change” (e.g., change of arrival/departure time, airport, or long delay), you may also be entitled to a refund—a recent DOT clarification:

• Significant changes usually mean big time shifts, extra stops, or downgraded service.
• You can decline rebooking and opt for a refund.

4. Exceptions, Notes, and Common Pitfalls

• Non-US flights:
  The EU, the UK, and some other regions have similar but not identical rules.
• Charter, group bookings, or business contracts:
  May have different refund processes.
• Frequent flyer or award tickets:
  Miles/points should be returned, and taxes/fees refunded.

5. What About Vouchers, Credits, or Miles?

• You are not required to accept credits or vouchers.
• Vouchers may expire or have usage restrictions.
• If you mistakenly accepted a voucher but prefer a cash refund, contact the airline—sometimes they will still process it if you haven’t used the voucher.

6. Disputes: What If an Airline Refuses to Refund?

• Escalate the Request:
  • Politely but firmly restate your DOT-backed right.
  • Document all communications (screenshots, emails).
• File a DOT Complaint:
  • Use the US DOT’s Air Traveller Complaint portal.
  • Provide all details—booking, cancellation notice, communications.
• Consider Credit Card Dispute:
  • If all else fails, ask your credit card company to do a chargeback for services not rendered.

7. FAQs and Related Topics

8. Sample Email Template for Refund Request

Subject: Request for Refund – Cancelled Flight [Your Flight Number]

Dear [Airline],
My flight [Flight Number] scheduled for [Date] was cancelled. Per US DOT regulations, I am requesting a refund to my original method of payment. Please confirm processing.
Thank you,
[Your Name/Booking Reference]

9. Summary Table: Airline Refund Eligibility