Can I Get a Refund if My Flight is Cancelled? Everything US Travelers Need to Know About Airline Refund Rights

Travel disruptions can be frustrating, but knowing your rights when a flight is cancelled is crucial—especially if you expect a refund. This comprehensive, step-by-step guide covers everything US travellers need to know, featuring official guidelines, actionable steps, and clear answers to common questions.

1. Do I Qualify for a Refund if My Flight is Cancelled?

• US Department of Transportation (DOT) Rule:
  Airlines operating flights to, from, or within the US must issue a refund if they cancel your flight and you choose not to travel, regardless of the reason for cancellation (weather, staffing, mechanical, etc.).
• Ticket Types Covered:
  • Refund applies to all tickets—including non-refundable fares.
  • Refunds also cover certain ancillary fees, such as baggage and seat selection, if unused due to cancellation.
• Third-Party Bookings:
  If you booked via an OTA (e.g., Expedia) or travel agent, the refund must still be processed, typically by the third party, not directly by the airline.

2. Step-by-Step Guide to Getting Your Refund

Step 1: Confirm the Flight Cancellation

• Wait for a formal cancellation notice from the airline (email, text, app notification, or gate announcement).
• Sometimes, delays eventually turn into cancellations. If you’re unsure, ask an airline representative or check the airline’s website/app.

Step 2: Make a Decision

• Do you want to be rebooked, get a travel credit, or get a cash refund?
• Pro tip: Airlines may first offer a voucher or miles—you have the right to request cash or original payment form instead for a US-affected flight.

Step 3: Request the Refund

• Online:
  • Log in to your booking (app or website).
  • Find your itinerary; look for “Manage Booking” or “Request Refund.”
• By Phone or At the Airport:
  • Call the airline’s customer service or speak to an agent at the airport.
  • Clearly state: “I am requesting a refund to my original payment method because my flight was cancelled.”
• Third-Party Bookings:
  • Contact your booking platform (Expedia, Priceline, etc.)
  • Be prepared with booking references and cancellation notice.
• Pro tip: Always ask for written confirmation of your refund request.

Step 4: Track Your Refund

• Most airlines process refunds within 7 business days for credit card purchases, 20 days for other methods.
• If it’s delayed, follow up—don’t accept a voucher if you’re owed money.

3. What If My Flight Is Significantly Changed, but Not Cancelled?

If the airline makes a “significant schedule change” (e.g., change of arrival/departure time, airport, or long delay), you may also be entitled to a refund—a recent DOT clarification:

• Significant changes usually mean big time shifts, extra stops, or downgraded service.
• You can decline rebooking and opt for a refund.

4. Exceptions, Notes, and Common Pitfalls

• Non-US flights:
  The EU, the UK, and some other regions have similar but not identical rules.
• Charter, group bookings, or business contracts:
  May have different refund processes.
• Frequent flyer or award tickets:
  Miles/points should be returned, and taxes/fees refunded.

5. What About Vouchers, Credits, or Miles?

• You are not required to accept credits or vouchers.
• Vouchers may expire or have usage restrictions.
• If you mistakenly accepted a voucher but prefer a cash refund, contact the airline—sometimes they will still process it if you haven’t used the voucher.

6. Disputes: What If an Airline Refuses to Refund?

• Escalate the Request:
  • Politely but firmly restate your DOT-backed right.
  • Document all communications (screenshots, emails).
• File a DOT Complaint:
  • Use the US DOT’s Air Traveller Complaint portal.
  • Provide all details—booking, cancellation notice, communications.
• Consider Credit Card Dispute:
  • If all else fails, ask your credit card company to do a chargeback for services not rendered.

7. FAQs and Related Topics

8. Sample Email Template for Refund Request

Subject: Request for Refund – Cancelled Flight [Your Flight Number]

Dear [Airline],
My flight [Flight Number] scheduled for [Date] was cancelled. Per US DOT regulations, I am requesting a refund to my original method of payment. Please confirm processing.
Thank you,
[Your Name/Booking Reference]

9. Summary Table: Airline Refund Eligibility

Situation	Refund Eligible?	What You Get	Action Required
Airline cancelled, you don’t travel	Yes	Full cash refund	Request refund
Airline cancelled, you accept rebooking	No (unless you decline)	New flight or travel credit	None/accept new booking
Flight significantly changed (time, route)	Sometimes	Refund, if declined	Must request
Cancellation by you (not airline)	Usually No (unless flexible fare/insurance)	Varies	Check fare terms