According to Gartner, by 2023, the global cloud services market will have grown by 6.3%, reaching a value of about USD 258 billion. The pandemic’s challenges have accelerated enterprises’ widespread use of cloud, digital, mobile, big data, and AI technology. But what about talking to one another?
You could be leaving money on the table by using outdated technologies for your contact center, and other telephony needs on-premises.
You can gain speed, agility, visibility, and control by switching to a virtual number service.
What are Virtual Phone Numbers?
There is no restriction to the number of simultaneous calls made to a virtual phone number because it is not tied to a specific network. You may monitor and evaluate your call volume with a virtual receptionist in India.
A landline telephone is no longer necessary in the workplace. You can make and take calls with a virtual number like a conventional phone. Your consumers and potential customers can simultaneously reach your inbound teams and remote/field personnel.
Virtual Numbers: Various Types
The four main categories are Mobile, landline, toll-free, and local virtual numbers. Each of these points is discussed in depth below.
Toll-Free Numbers
While the caller doesn’t pay anything to utilize a toll-free number, the company still has to foot the bill. To encourage customers to contact them, businesses often publish toll-free contact numbers. For instance, the number to call in case of an emergency or to report fraud may be free of charge.
Callers who dial a virtual toll-free number are connected directly to a live agent, bypassing existing queues.
Local Numbers
A local phone number is specific to a given area rather than being shared with any other part of the country. It’s a symbol for a certain section of a city or state. Having a local phone number is a huge plus because it establishes credibility. People are more inclined to answer a call from a local number because they associate it with a more reliable source.
Mobile Number
10-digit virtual number solutions mimic the appearance of a real mobile phone number. Distributed to sales reps in the field to make encrypted calls to clients. Mobile phones make it simple for agents to distinguish between professional and personal calls.
Despite not being native to a field worker’s SIM card or mobile phone, cloud-based solutions can still be accessed online. Integrating the virtual phone number is best done using a customer relationship management tool or equivalent.
Landline Number
A virtual landline number functions similarly to a regular one, complete with an area code and eight digits. Sharing information and forwarding calls inside an organization is a significant boon to productivity when employees are spread out. Virtual landline numbers are increasingly popular as office numbers for many enterprises, especially sales organizations and smaller firms.
Virtual phone number advantages
Below, we’ll go through a few of the benefits of using a virtual number service.
It Doesn’t Require Any Additional Parts
Virtual phones can be used on desktops and mobile devices for commercial purposes. There are no fees associated with changing numbers or canceling service. In addition, you may send text messages and voicemails and forward calls to another number or email address from any location with an internet connection.
Modifications and Additions
To maximize efficiency, it is helpful for virtual number solutions to be compatible with a wide range of software, including email, Slack, and customer relationship management systems. Automating formerly manual processes has helped this company save money. They improve efficiency and help with communication as well. Integrations that work well can also streamline follow-up with leads and customers.
Facilitates the Organisation of Working Hours
With virtual phone numbers, you may set individual availability for each number. Customer support lines are usually open around the clock, unlike personal virtual numbers, which may only be accessible between 8 a.m. and 5 p.m. Anytime, anywhere, you can plug in your question and get an answer.
Features Central to Security and Management
The use of virtual number service is extremely streamlined. You may track the number of calls made, when they were made, who is calling but not answering, and more with the help of the robust analytics in these virtual phone numbers. In addition, it can assist you in recording your call for future reference or other documentation needs.
Conclusion
Many people mistakenly believe that only large corporations may benefit from virtual numbers. But that’s not what’s happening. Large companies with international operations, government organizations with toll-free service lines, bootstrapped startups looking for innovative methods, and tiny enterprises hampered by antiquated infrastructure can all benefit from acquiring virtual numbers rapidly. Use virtual number solutions and the perks they bring to boost your sales and customer service teams.
