–By Tripti Sharma– Customer data privacy involves protecting and handling sensitive personal information that an individual provides during transactions. As the internet has evolved as a medium of communication and consumers have easy access to more product information data privacy ...
TIMES OF RISING Latest Articles
Reimagine People With Artificial Intelligence-Transforming the Phase of Human Resource
–By Tripti Sharma–It’s rightly said to “create an environment where employees can bring their whole self to work and not just make a living but also have a life. Create an environment with AI where every employee can grow with ...
How Customer Experience Can Impact An Organization’s Revenue?
–By Tripti Sharma– No matter what story you tell to your customers, make them a part of a successful sales team because happy customers are the biggest advocates of a brand. Quantifying customer experience is deciding the worth of customers ...
Customer Satisfaction Metrics: 7 Best Metrics to Measure
Customer satisfaction in any business is the foremost thing to maintain to keep your customers intact with your brand for a long period or even a Lifetime. Customer satisfaction holds importance in the world of business as it single-handedly decides ...
How Mergers and Acquisitions are Affecting Customer Experience?
–By Tripti Sharma– “It is said that two heads are better than one when it comes to enhancing customer experience by companies because two heads who think in the same way are the same as one” A merger is when ...
The Technical Aspects of User Experience
–By Tripti Sharma– The Essence Of Competitive Advantage Is Choosing “What Not To Do”. Someone is tracking your every move 24*7 Wonder! So, are you thinking in the same direction as I am? Probably YES! UX is the connection, emotion, ...
How Loyalty and Consistent Experience Are Interrelated With Respect to Customer Experience?
–By Aradhana Mathur– Today, customer experience has emerged as the “new brand” in every industry, as it can position the company as a customer’s favorite, which would affect its market position positively & generate revenue. Enhancing & maintaining customer experience ...
Key Factors Contributing to CX Experience at Call Center
–By Sakshi Vijay– CUSTOMER EXPERIENCE HAS BECOME AN ESSENTIAL PART OF ANY ORGANIZATION. Today, you enter any store and you’ll look for someone who gives you personal attention. So, what are your expectations when it comes to telecom or say, ...
From Core Processes to Strategic Planning: Differentiating HRIS, HRMS, and HCM
In today’s fast-paced business environment, organizations are continuously seeking innovative ways to manage the most valuable asset and workforce. Technology development has led to the development of several tools and systems intended to optimize HR procedures. HRIS, HRMS, and HCM ...
Discovering Customer Spirit
–By CB Rajesh– “The best way to find yourself is to lose yourself in service of others – MK Gandhi” Customer spirit is in essence keeping the customer aspiration at the center while delivering a product or service. Pouring your ...
The WoW Factor in Customer Experience
–By Barkha Jaiswal– Customer experience is an important part of customer relationship management. Customers who have a great experience with a business are more likely to become repeatedly loyal customers. If you want your customers to stay loyal, you have ...
Make Extra With Mystery Shopping
Who doesn’t love extra money coming into their pockets? Of Course, everyone. But the question is how and from where? Don’t worry; we have the correct answer to both. You can now make extra money by doing mystery shopping. Yes, ...
4 Business Goals Market Research Can Help You Accomplish
There is always a point where a growing business requires investment in market research to keep growing. At the start of a company, the data and information from standalone market research can be compensated from other sources. However, as the ...
When Competing With Disruptions, Focus On Your Customers!
-By CB Rajesh- Do your employees own the process or customers? Are they getting rewarded on process adherence or customer satisfaction? Today, every organization has competition from unforeseen quarters. Case in point is how mobile phones are shaping the media ...
The Relationship Between Compliance and Customers
It is said rules are meant to be broken but when it’s about maintaining good relations with customers, rules ought to be followed. Keeping your customers happy is the final goal and to make this happen, companies are following various ...
Reducing Customer Efforts Is The Key to Loyal Customers
–By Shrishti Giri– Customer delight, brilliant CX, customer interest, all these words have been in the limelight since the organizations recognized the importance of enhancing the customer experience. To exceed customers’ expectations, companies work on various campaigns, implement sales and ...
How AI Is Gradually Influencing Customer Experience & What We Need to Do
–-By Manish Sharma– In today’s world, are you always sure that the person you are talking with is the person that he says he is? It is more difficult to answer if you haven’t seen his picture, don’t know him ...
The Changing Face of Retail
The retail industry is expected to be the top spending industry on AR and VR, and It clearly states that this industry is taking the changing technology trends quite seriously. Does the need to delight customers and reduce their efforts ...