BigCommerce offers a range of professional services to help merchants design, develop, and customize their online stores. These services are designed to help merchants who may not have the technical expertise or resources to handle these tasks on their own. You may need to hire BigCommerce expert developers for BigCommerce app development services to fulfill your business’s other more specific needs as well.
Here are some examples of the professional services offered by BigCommerce:
- Technical Account Management: BigCommerce provides the tools necessary to organize and manage your customer records. Issue store credit, segment customers, modify accounts in bulk, and a lot more. Your store’s control panel sports many helpful tools to help you organize and manage your customer accounts. You’re able to search your customers’ data, decide what extra information is required for account creation, issue store credit to customers, and segment your customers into different cohorts using the customer groups feature.
- Data Migration Services: If a merchant is moving their store from another e-commerce platform to BigCommerce, they can use BigCommerce’s migration services to ensure a smooth transition. The migration service includes transferring product data, customer data, and order history from the old platform to BigCommerce.
- Customer Success Management: By having a solid customer management strategy and system that nurtures your customers appropriately, you can improve your customer experience, Optimize your marketing efforts, Build relationships, and increase revenue.
- Marketing services: BigCommerce also offers marketing services to help merchants promote their online stores. This includes services such as email marketing, social media advertising, and search engine advertising.
- Solutions Architecting: Developing and maintaining Technical account-level Run Books that document customer architecture on BigCommerce as well as integrations with third parties. BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups to mid-market businesses to large enterprises.
It’s worth noting that these professional services are available at an additional cost, and the exact pricing may vary depending on a merchant’s specific needs and the size of their business.
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