7 Reasons Your Business Should Send Text Messages From Computers, Not Phones

To send and receive text messages from a computer, consider the advantages of adding text messaging to your business phone number. Business SMS is a quick and practical way to communicate with your customers whenever and wherever, as opposed to phone calls and emails.

Considering sending out mass SMS to distribute your marketing messages? Here are seven reasons to switch to texting from a computer right away if you currently send business texts from your phone.

Why Text Messages Are Superior to Phone Calls For Business

For questions, orders, and business information, many businesses still rely heavily on their phone numbers. But as users turn away from making and returning phone calls, text messaging has supplanted it as the most popular smartphone activity. Calls require an immediate response from the company and the customer. Phone calls that need to be answered right away pile up during busy times.

It is inexpensive and essential for businesses to have a text messaging service. Customers can now call or text the same landline phone number thanks to the addition of business landline text messaging. Customers can choose how to get in touch with your company for order placement and customer support. 

1. It is a solid, scalable platform.

You can quickly send a large number of messages with the assurance that they will be delivered using a platform like Guni

In fact, as a result of significant investment in our portal and gateway, we send:

• 5M webhooks per day 
• +2B messages annually 
• Bulk messages for +65,000 international clients  

To achieve this, we maintain multiple data centres with automatic re-routing and round-the-clock carrier monitoring, as well as infrastructure and network with a 99.99% uptime rating.

Our online portal’s reporting suite will keep track of your sent messages and let you know if there are any failed deliveries so you can rest easy.

1. Instantly Interact with Your Clients

Although there are many ways to communicate today, only a business text messaging service allows your brand to interact in the present.

Emails rarely get read by your customers and nobody likes to talk on the phone unless it is necessary. You shouldn’t anticipate getting a response to direct mail any time soon. What else is lacking from calls, emails, and direct mail? a one-on-one conversation’s natural flow.

Since business text messaging is immediate, no barriers are preventing your brand from chatting with its customers. You don’t wait hours or days to send or receive anything you say to each other.

What role does this play? A business text messaging service makes sure you’ll know if a customer has a problem so you can fix the service. Customers are never made to wait for a response or an efficient resolution for hours, days, or even weeks.

1. It Is Quicker To Send Bulk SMS From a Computer.

Want to send thousands of commercial text messages to your clients in the same amount of time it takes to text a friend? It is simple to set up and send text messages from a web portal like Guni’s. 95% of messages are delivered within two seconds thanks to our messaging service and SMS gateway, which process thousands of messages per second.

For instance, non-profit Rona Scrubs manually texted customers to confirm orders before using computers to send texts. Campaigns sent from personal phone numbers might take 5-8 hours to send. They only needed 20 minutes once they switched to Guni’s online portal.

1. Personalise Your Communication to Activate Your Audience

To maximise engagement, business text messages integrate with other platforms in your workflow and are fully customizable.

A business text messaging service can sync with the data of your customer relationship management (CRM) platform to personalise communication. Because no two people are the same, customers expect to be treated differently.

This is exactly what dynamic segmentation with personalised communication accomplishes. To customise what is said, text messages should include the recipient’s name and other distinctive characteristics.

Although it might seem like a small gesture, personalised communication shows customers that you are already familiar with them and are genuinely interested in their experience. As a result, every customer will have a better overall experience.

1. Every Message Can be Monitored And Measured.

You can’t improve something if you can’t measure it, right? You need data if you want your marketing and business texting to be as effective as possible. 

However, you are unable to track sent messages or gauge the success of your campaigns when sending manually. In a sense, you are sending ‘blind’ and crossing your fingers. 

With the aid of a web portal, you can quickly view all the crucial information, including whether a message has been delivered and the timing and nature of any subsequent actions.

1. It Is Connected But Contactless

As the world continues to reopen in the wake of the COVID-19 global pandemic, prompt and effective communication is especially beneficial. It will continue to play a role in how all businesses run, so get ready to interact with clients even if you aren’t right in front of them.

With a business text messaging service, you’ll always be a part of the customer journey from wherever you are because it puts your brand at the customers’ fingertips.

Hotels in the hospitality sector use business text messaging to let customers book pricier services like massages. When a guest asks for a dinner recommendation, a hotel can quickly and accurately respond with business text messaging by sharing dining and drink specials. Without the hassle of calling the front desk or visiting the lobby, guests have a seamless, positive experience.

1. Make it simple for consumers to respond

When sending SMS manually, we lamented how time-consuming it was to match text message responses back to the customer database after receiving text messages. More hours of laborious data entry were required as a result of the tools’ lack of connectivity. 

You can easily engage customers in two-way messaging with bulk computer-based messaging. The inbox on the portal lets you monitor all responses and reply directly from there.  

You can automate some of your responses in response to a customer’s action to further streamline your two-way chats. It’s a simple, intuitive way to respond to customers’ inquiries or start a conversation with them.

Use a Business Text Messaging Service to Get Started

Now that you are aware of the benefits of using a business text messaging service, it is time to sign up for one so your company can stand out from the crowd.

Searching for a remedy? Engage with your customers on the channels they prefer with Guni, a business text messaging service that offers real-time experiences in a mobile-first environment.